PARKING

Does the apartment have its own parking?
We don’t have our own parking.

Is there parking area near the apartments?
Paid parking from Monday to Saturday from 10:00 to 20:00 in designated parking spaces, payable at the parking meter. Free on Sundays and holidays.

What is the cost of parking per hour/day?
The price per hour of parking depends on the parking zone, information in the parking meter.

Is street parking payable within the parking zone?
Yes, parking is paid according to the parking zone.

Are bicycle parking spaces available?
Bicycle parking is along the street.

Can a parking space be booked?
Unfortunately not.

APARTAMENTS/ROOMS

Do you provide towels?
Yes, we provide a set of towels. Change of towels for an additional fee.

Do you provide a set of cosmetics?
We provide a hand soap.

Do you provide hair dryer?
Yes, we provide a hair dryer.

Do you provide iron?
Iron is available in the property.

Is there a washing machine in the property?
Depending on the object, details in the room description.

What does the kitchen/kitchenette equipment include?
Basic kitchen equipment. (cutlery, pots)

Is it possible to smoke tobacco products on the balcony?
Yes, there are ashtrays on the balcony.

Is there an elevator?
Depending on the object, details in the room description.

Are the apartments disabled friendly?
Please contact us.

Do you provide free Wi-fi?
Yes we provide free Wi-fi.

Do you provide air conditioning in the room?
Depending on the object, details in the room description.

Is the appearance of the rooms consistent with the photo?
Yes.

Can the beds be moved apart?
In some apartments there is such a possibility, details in the description.

Does the apartment have a private bathroom?
Yes, all our apartemnts have a private bathroom.

Is it possible to add a cot for children?
Yes, the service is additionally paid.

Do you provide bathrobe for guests?
We dont provide a bathrobe.

PETS

Are pets allowed?
For some apartments we agree, please contact us.

How mutch is the pet fee?
Depending on the apartment, size of the animal, please contact us.

Is it possible to come with rodents/aquaristics?
Depending on the apartment, contact us.

Is there a pet deposit?
Yes, please contact us to get more informations.

Is the deposit refundable?
If everything is in order, the deposit is returned.

GASTRONOMY

Is breakfast included?
Breakfast is charged extra.

What form is breakfast served?
Catering.

What time is breakfast served?
Around 8:00 AM.

Can you choose your own a la carte breakfast?
Yes, choice is possible. We send the breakfast card in a private message.

Where is breakfast served?
Breakfast is delivered to the door of the apartment.

Is there a restaurant at the property?
No, we serve breakfast in the form of catering.

Is it possible to order breakfast in the room for a specific hour?
Yes, please contact us.

Is there a vegetarian/vegan version of breakfast available?
Yes.

Is breakfast optional or mandatory?
Breakfast is charged extra, its not mandatory.

Can I order breakfast during my stay?
Sure, please contact us until 6:00 PM, and make payment for breakfast.

What does breakfast include?
We send the breakfast card in a private message.

Check in/Check out

How does check in/out work?
Check-in is via codes sent on the day of arrival in.

What are the hotel day hours?
The hotel day starts at 3:00 PM on the day of arrival and ends at 11:00 AM on the day of departure.

Is it possible to check in ealier?
Early check-in subject to availability, upon agreement with the staff. The service is additionally payable.

Is there an extra charge for early check in?
Please contact us.

Can you extend the hotel day?
Yes, it is an additionally paid service, after agreement with the staff. Please contact us.

How much is the fee for extending the hotel day?
Depending on the apartment, please contact us.

Is it possible to leave luggage somewhere before check in?
Depending on the apartment, please contact us.

How much is the fee for leaving luggage in the luggage locker?
Luggage storage is free on the day of check-in/out.

Is it possible to leave luggage somewhere after check out?
Depending on the apartment, please contact us.

Is there a reception at the property?
We have a virtual reception, please contact us by email/phone.

Where is the office located?
The Cracow Travel Apartments office is located at 5 Dietla Street.

Is it possible to check in at night?
After receiving the codes with the information to enter, you can check in at any time.

How can I accommodate?
The apartments are unattended, entrance via codes.

Can minors check in?
The law does not prohibit it.

Is it possible to pay by cash?
Yes, during office hours at 5 Dietla Street.

Is blocking of funds on the card required?
Reservation must be fully paid, we do not do card blocking.

TRANSPORT

Is it possible to transfer from the airport to the accommodation?
Yes, please contact us.

Is it possible to transfer to the airport?
Yes, please contact us.

How much is the shuttle service from/to the airport?
The price depends on the number of people, please contact us.

How far is the bus/tram stop from the apartment?
The apartments are located in the city center, so bus/tram stops are not far away.

How far is the airport from the apartment?
Depending on the apartment.

How far is the train station from the apartment?
Depending on the apartment.

VOUCHER

Do you redeem vouchers?
Yes, please contact us.

Is it possible to buy a voucher/gift card for the stay?
Yes, please contact us.

Can a cancellation of a stay be converted into a voucher?
Depending on the offer, requests are considered individually.

ADDITIONAL SERVICES

Do you offer daily cleaning?
Yes, cleaning is an additional paid service.

Do you issue invoices?
Yes, we ask for invoice details when making a reservation.

Is it possible to organize a party?
We do not agree to organize parties with the participation of people from outside the facility.

Is there an extra charge to change towels?
Yes.

Is there an extra charge to change sheets?
Yes.

Is it possible to rent the apartment for a longer period?
Yes, please contact us.

Is it possible to add a cot for children?
Yes, the service is additionally paid.