Frequently asked questions

Directly on this website. Pick your dates and the number of guests and our booking window opens with prices and free dates. Booking with us costs less than on the portals, because there is no middleman commission in it.

In full, up front, at the moment of booking, through the website. The contract is concluded once the full amount reaches us. We do not accept cash.

We do not take a deposit. For longer stays we agree it individually.

No. The booking is paid in full at purchase, so no card holds are needed.

It depends on the offer you chose. In the refundable offer cancellation is free up to 5 days before arrival and we return the whole amount within 14 days to the same account. After that date there is no refund. The non refundable offer is never refunded. Not turning up and shortening a stay count as a late cancellation.

Yes, after agreeing it with us. The change costs 100 PLN.

Yes. Send your full company details with the tax number on the day you book. Without them we cannot issue an invoice.

The booking is made by an adult, who is also responsible for the stay.

On your own, with no keys to collect. On the day of arrival, once the apartment is cleaned, we send a message and an e-mail with instructions and the door codes. Once you have them you check in at any hour from 3:00 pm.

Yes. The codes work at any hour, so a night arrival is not a problem and nobody is waiting up for you.

From 3:00 pm on the day of arrival until 11:00 am on the day of departure.

It depends on the date and on whether the apartment is already free. Write to us or call +48 698 600 000 and we will arrange it.

Yes, for an extra fee, as long as the apartment is free. Please arrange it in advance.

There is none. The apartments are self service, and we are available on chat and, in urgent cases, by phone. Our office is at Józefa Dietla 5.

A luggage room is available at four of our properties: Bagel Residence, Art of Serenity, Barbakan Residence and Grace Apartments. On the day of arrival and the day of departure it is free, longer storage we agree individually. The other properties have no luggage room.

Every apartment has free wi-fi, towels and bed linen included, soap, a hairdryer and a kitchenette with the basics: pots, a frying pan, cutlery, dishes and a kettle. An iron is available on site. We do not provide bathrobes or toiletries beyond soap.

In most apartments yes. There is none at the Palace Under the Rams apartments at Rynek Główny 27 and none at the Arena apartment. We say so plainly on each apartment page.

In some buildings yes, in others no. There is no lift at Łagiewniki Apartments Free Parking, Agnes Apartments, Bagel Residence and the Palace Under the Rams, where the apartments are on the third floor. The floor and the lift are listed on every apartment page.

Yes, except for two apartments at the Palace Under the Rams, numbers 2 and 3, where the bathroom is shared. We say so on their pages.

It depends on the building. Some apartments have their own, Grace Apartments and Barbakan Residence have a shared laundry, and Agnes Apartments has no washing machine.

In some apartments yes. The bed layout is described on every apartment page.

Yes, for an extra fee. Please ask for it when you book.

Yes. Every apartment has its own photos, we do not show stand in pictures from another flat.

Most of our buildings are old tenement houses, often without a lift, so the answer depends on the apartment. Write to us or call +48 698 600 000 with your dates and the number of guests and we will suggest what fits.

Two buildings have their own parking: Łagiewniki Apartments Free Parking at Sowia 6, where parking is free, and the Arena apartment at Czyżyńska 21, where a garage is included in the price. At the other addresses you park in city parking spaces.

The paid parking zone runs from Monday to Saturday, from 9:00 am to 10:00 pm. The price depends on the zone and is shown on the parking meter. Parking spaces cannot be reserved.

We have no racks of our own. City racks stand along the streets at most of our addresses.

Most of our apartments sit in the very centre, so the stops are a few minutes on foot. Exact distances to the main places are listed on each building page.

No. Breakfast costs extra and is entirely optional. We do not serve it at the Arena apartment.

We deliver it as catering to the apartment door, at around 8:00 am. We send you the breakfast menu in a message and you choose from it yourself. There are vegetarian and vegan options, and the delivery hour can be arranged.

Yes. We take the order and the payment until 6:00 pm on the previous day.

No. We deliver breakfast to your door.

We do not accept pets in any of the apartments.

Smoking is not allowed in the apartments or in the common areas. At Bagel Residence, Józefa Dietla 5, smoking is allowed in the courtyard.

No. Parties and loud gatherings, especially with people who are not part of the booking, are not allowed.

On request, for an extra fee. The same goes for a change of towels and bed linen.

Yes. For longer stays we agree the terms individually, so write to us with your dates.

The fastest way is the form on the Contact page. You can also call +48 698 600 000. After you book we are also available on chat.